I shared this image tongue-in-cheek with family and friends yesterday. It was meant as some kind of humorous dig at how I was feeling. There have been changes at work and at home so I was was feeling jaded and worn out. So, in the midst of providing excellent customer service, ordering laptop repairs, reinstalling…Read more The best thing I did at work today
Many of us have been there. The work is regular and enjoyable. You work with an amazing team and you finally have the tools you need to do your job. Suddenly .. PAM .. a hurried team meeting brings the news that the contract you work for has been lost. There is shock and some…Read more Facing uncertainty: Preparing for a possible change of employer.
One of my roles at MegaCorp is looking after the ticket queues. It's sometimes an inter-cultural battleground where stressed out customers struggle against the over worked customer-facing and service-focussed Service Desk. And there is me. The Queue Co-ordinator. The Guardian of The Queue. A lone protector standing between chaos and a nice orderly ticket queue…Read more How I feel at work sometimes ..